Privacy Policy

Privacy Policy

Fantastic Cloud Services Ltd are committed to protecting and respecting your privacy.

This Privacy Policy describes the collection and processing of the personal data that you provide to us.

Data Controller

Fantastic Cloud Services Ltd is the data controller for the personal data described in this privacy policy.

If you have any questions about this policy or how we process your personal data, you can contact us at:
Email: info@fcs-protect.co.uk

Your Personal Data

Information that we may collect

We may collect and process the following data about you:

• Information that you provide to us in circumstances such as requesting services from us or reporting a problem with our website. This will typically include your name, email address, company name and telephone number.
• If you contact us, we may keep a record of that correspondence.

The collection and processing of personal data through this website is carried out in accordance with the UK GDPR and the Data Protection Act 2018.

Why we need it

Personal data collected through this Website will only be used for the purposes for which it was provided. If you utilise our contact form, we will use the data you provide to stay in touch with you and to service your request.

What we do with it

We retain personal data for only as long as necessary for the purpose for which it was collected, including to respond to enquiries, maintain business records, and manage ongoing customer or prospective customer relationships.

Where data is no longer required, it will be securely deleted or anonymised in accordance with our retention arrangements and any applicable legal or contractual obligations.

Your Rights In Relation To Your Personal Information

Under Data Protection legislation you have several specific rights in respect of your data. As a Data Controller Fantastic Cloud Services Ltd are committed to ensuring that you are aware of these rights and to support you should you wish to exercise one or more of these rights.

Please be aware that these rights do not apply in all circumstances. We will explain to you whether or not the right does apply to you based on the specific circumstances.

• The right to be informed - including about the processing of your personal data. That is the reason for this data privacy policy.
• The right of access - you have the right of access to your personal information that we hold about you as a data controller. Please be aware that in the event that you wish access to your personal information, you will be required to verify your identity. We will not charge you for providing access. It is understood that we will respond to subject access requests without undue delay and normally within one month of receipt, subject to any lawful extension or exemption that may apply. In certain instances you may be required to pay a reasonable fee based on our administrative costs if requesting further copies.
• The right to rectification - you have the right to request that we rectify any inaccurate personal information about you. This includes the right to have any incomplete personal data completed, taking into account the purposes of the processing, including by means of providing a supplementary statement.
• The right to erasure - also known as the right to be forgotten. In certain circumstances, you have the right to request that we erase your personal data. This right is not absolute and applies only in particular circumstances.
• The right to restrict processing - in certain circumstances you have the right to request that we restrict our processing of your personal information.
• The right to object - in certain circumstances you may have the right to object to our processing of your personal information, including processing based on legitimate interests, direct marketing and processing for purposes of statistics.

You may also have additional rights under data protection law depending on the circumstances and the lawful basis relied on for processing. Not all rights apply in every case.

Sharing Your Personal Data

We may share personal data with service providers who support our website, email, IT systems, hosting, security, or business administration, where this is necessary and subject to appropriate confidentiality and data protection controls.

We may also disclose personal data where required by law or where necessary to establish, exercise or defend legal claims.

International Transfers

Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.

Lawful Basis for Processing

We process personal data provided through this website in order to respond to enquiries, provide requested information, and manage prospective and ongoing business relationships.

Our lawful basis for this processing is generally:

• Article 6(1)(b) UK GDPR, where processing is necessary to take steps at your request before entering into a contract or to perform a contract; and/or
• Article 6(1)(f) UK GDPR, where processing is necessary for our legitimate interests in responding to enquiries, managing customer and business contact relationships, and administering our services.

Enquiries And Complaints

If you have any enquiries or complaints about our processing of your personal information, we encourage you to contact us initially so we can seek to discuss this with you. You should contact info@fcs-protect.co.uk.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Changes to this Privacy Policy

Fantastic Cloud Services Ltd reserve the right to make changes to the Privacy Policy from time to time. Any such changes will be posted on these Privacy Policy pages and may also be communicated by email.